The original team has gone
Nobody knows the code. A takeover review and notes as we work rebuild that knowledge.
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Application maintenance · Web and mobile apps · USA and Canada
Application maintenance and support services for web and mobile apps
PromotEdge International offers application maintenance and support services for businesses in the USA, Canada and other markets. We look after web apps, mobile apps and custom software after launch: bug fixes, framework and OS updates, security patches, monitoring and small improvements. Our delivery team is in India.
An app that keeps working after launch, with fixes, updates and patches handled every month.
In short
Software does not stay finished. Libraries age, phones and browsers update, and users find bugs. We take on the upkeep each month, so your app keeps working and your own team can focus on new work.
Application maintenance services we offer
For apps we built, and for apps another team built.
| Service | What you get |
|---|---|
| Takeover review | A health check of the code, hosting, access and documentation before we start. |
| Bug fixes | Reported problems fixed, tested and released, in the order you set. |
| Updates and upgrades | Frameworks, libraries and server software kept on supported versions. |
| Security patches | Known vulnerabilities in your dependencies checked and patched. |
| Mobile app maintenance | Updates for new iOS and Android versions, and store releases. |
| Monitoring | Errors, uptime and slow pages watched, with alerts. |
| Small improvements | Changes to forms, reports and screens from a monthly list. |
| Monthly report | What was fixed, updated and changed, and what to plan next. |
Part of our software development company work.
Brands we have worked with
- Fine Organics
- Weichai
- Novozymes
- Dozco
- SANY
- Prezent
- Honest AI
- SCENNE
- Sara International
- Vega MPS
- Desi Machine Pvt. Ltd.
Work delivered from India. Results are shared one to one, under NDA.
- Since 2015
- Round the clock, as per your location
- 4 pillars
- We travel to our clients every 3 to 4 months
Talk to us
Tell us what you need
We use these details only to reply to you.
Rather talk now?
How we work
- 01
Tell us the goal
A rough note through the form on what you sell and what needs to change.
- 02
We study your market
How people find you today, where inquiries get lost, then a call in your working day.
- 03
A written plan
The work, who does it and how it is measured. Nothing starts until you approve it.
- 04
The work starts
Our team in India does the work, with calls set in your working hours.
- 05
Reports and visits
Every number we report shows its source and date range, and we travel to our clients every 3 to 4 months.
Industries we serve
- ManufacturersMarketing for manufacturers
- SaaS and techMarketing for saas and tech
- Professional servicesMarketing for professional services
Common challenges
Why apps decay after launch, and what we do about it
Typical situations, not results from a named client.
Versions fall out of support
Old frameworks stop getting security fixes. We plan upgrades before support ends.
OS updates break the app
A new iOS or Android version changes behavior. We test against new versions as they arrive.
Fixes pile up
Small bugs wait behind new features. A monthly maintenance budget clears them steadily.
How we work
How maintenance and support runs
- 01
Take over
Access, a code and hosting review, and a list of what is out of date or at risk.
- 02
Agree the rhythm
How you report problems, how fast each kind gets an answer, and the monthly hours.
- 03
Fix and update
Bugs and updates worked through in order, tested before they go live.
- 04
Watch
Monitoring and alerts, so problems are caught before users report them.
- 05
Report
A monthly note of what changed, and what needs a decision.
What application maintenance and support covers
Software maintenance is the work that keeps an app useful after launch. It comes in several kinds: fixing bugs, keeping up with new platforms, making small improvements, and heading off problems before they happen. A good maintenance plan covers all of them.
We maintain apps we built, and apps another team built, after a takeover review. For WordPress and Shopify sites, see our website maintenance services page. For larger changes or a new build, see our web application development company page.
Cost
What application maintenance costs
There is no public price list, because the cost follows the job.
What affects the cost
- How large and how old the app is
- How many platforms: web, iOS, Android
- How fast you need answers
- How many hours of improvements each month
How we price
Hosting, licenses and store fees are separate and paid by you. You see the scope and the fee in writing before work starts.
Questions buyers ask us
Bug fixes, framework and library updates, security patches, mobile OS updates and store releases, monitoring, small improvements and a monthly report.
Yes. We start with a takeover review of the code, hosting and access, so you know what we are taking on before the monthly work begins.
Yes. We keep iOS and Android apps working on new OS versions and release updates from your own store accounts.
Website maintenance covers WordPress and Shopify sites. Application maintenance covers custom web apps, mobile apps and software built in code.
Avijit Bhattacherjee leads our website coding team, front end and back end. We are available round the clock, 24x7, as per your location, and we travel to our clients every 3 to 4 months.
Tell us what is not working
A real person reads every message and replies.
All our services
Four kinds of work. One plan.
Strategy
- Brand strategyKnow what you stand for
- Marketing strategy consultingA plan before you spend
- Digital transformation consultingProcesses that run on software
- AI consultingWhere AI pays off for you
- CTO as a serviceTechnical leadership, part-time
All strategyShow fewer
- India go-to-marketFor companies outside India
Technology
- AI automationHours back for your team
- AI agentsSoftware that does the task
- AI chatbotsAnswers day and night
- Outsource web developmentYour code, our team
- Hire developersEvery role, by the month or the hour
All technologyShow fewer
- Staff augmentationExtra developers for your team
- Web app developmentSoftware your team uses daily
- Mobile app developmentApps for iPhone and Android
- CRM implementationOne record of every customer
- AnalyticsNumbers you can trust
- SaaS developmentYour product, built and run
- API integrationYour systems talking to each other
- MVP developmentA first version you can sell
- Software testingBugs found before your users do
- DevOpsReleases that ship without drama
- Software maintenanceUpdates, fixes and support
- Application modernizationOld systems made current
- Power BI consultingDashboards your team reads
- AI integrationAI inside the tools you use
- Custom CRM developmentA CRM built around your sales
Marketing
- SEO servicesGet found by buyers
- Local SEOCalls from nearby customers
- AI SEOShow up in AI answers
- Technical SEOA site search engines can read
- Content marketingArticles that bring in buyers
All marketingShow fewer
- Paid socialAds where your buyers scroll
- LinkedIn adsReach decision makers
- Email marketingEmails that bring buyers back
- Conversion rate optimizationMore inquiries from the same visits
- Ecommerce marketingMore orders for your store
- Influencer marketingCreators your buyers follow
- Lead generationQualified inquiries, not just clicks
- App store optimizationGet your app found and installed
- Social media optimizationSocial that supports sales
- Amazon adsProfit on Amazon, not just sales
- White label for agenciesDelivery behind your agency
Designing
- Website designSites that bring in leads
- WordPress websitesSites your team can edit
- Shopify developmentStores that sell across borders
- Ecommerce website designCustom stores beyond Shopify
- Brand identityLogo, colors and voice that match
All designingShow fewer
- UI and UX designScreens people find easy
- Landing page designOne page, one action
- Website maintenanceUpdates, fixes and backups
- Website redesignA new site without losing rankings
- Creative designCampaigns, motion and collateral
- White label web developmentBuilds under your agency's name