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Software as a service (SaaS)
Software as a service (SaaS) is software that a provider hosts and runs, and customers use through a browser or app, usually for a recurring subscription. The customer does not install or maintain the software, and the provider handles hosting, updates and security of the service.
Updated 9 Nov 2026
In short
Everyday examples are email, accounting, project tracking and customer records tools. The trade-off is control: you get quick setup and steady updates, but you work within the provider's features, pay as long as you use it, and depend on the provider's availability and terms for your data.