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Software as a service (SaaS)

Software as a service (SaaS) is software that a provider hosts and runs, and customers use through a browser or app, usually for a recurring subscription. The customer does not install or maintain the software, and the provider handles hosting, updates and security of the service.

Updated 9 Nov 2026

In short

Everyday examples are email, accounting, project tracking and customer records tools. The trade-off is control: you get quick setup and steady updates, but you work within the provider's features, pay as long as you use it, and depend on the provider's availability and terms for your data.

Building one

A SaaS product has to handle accounts, billing, security, and data kept apart for each customer, as well as the product itself. Many teams start with a small first version and add features as customers ask. See also minimum viable product.

Our SaaS development page covers how these products are built.

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